Frequently Asked Questions

A: Yes, we have been accredited BBB members since 1996. View our BBB Reliability Report here

A: Yes, permits are required, even if you’re just replacing the decking and nothing else. For more information on permitting, click here

A: Whoever is doing the work should acquire the permit. If you, the homeowner, is doing the work yourself, then you’ll need to acquire the building permit. However, if you’re hiring some to do the work, that contractor should acquire the permit – which places the liability on the contractor. If a contractor recommends that a homeowner needs to acquire the permit for work that he will do, that’s a red flag that the contractor is likely not licensed.

A: No. A building license enables someone to acquire a permit, and a permit ensures that the job will meet the building code requirements. To verify the quality of a contractors work, you should take the time to visit a jobsite and see his work in person. Even if you call on references, those people’s standards may be quite different than yours – visit jobsites.

A: Pikes Peak Regional Building Department
2880 International Circle
Co Springs, CO 80910
719.327.2880
www.pprbd.org

A: Yes, we are insured and provide proof of insurance upon request. Proof of insurance is also required to maintain a license with the building department.

A: One year from the date work is completed

A: Warranties vary from manufacturer to manufacturer, you’ll want to verify the warranty prior to choosing a product. In general, most composite and PVC decking manufacturers offer a 25-year “manufacturer’s warranty”. Manufacturer’s warranties cover factory defects only like splitting and warping. If products are installed incorrectly, the warranty is voided – thus it’s imperative that you or your contractor is familiar with the product being installed. In addition, most manufacturers’ warranties cover the cost of replacement materials and not the labor to remove the damaged decking and install the new.

A: Typically, the only maintenance needed is cleaning.

A: You’ll always want to defer to the manufacturers’ cleaning recommendations prior to using anything other than mild detergent and water. Some cleaning products could damage your decking.

A: No. Again, check with your decking manufacturer to verify the type of floor mats that are compatible with your decking product. For example, some rubber-backed floor mats will react with PVC deck boards causing discoloration. Also, keep in mind that although most decking products don’t fade nearly as much as they used to, fading in most products will still occur. A floor mat will obviously limit fading underneath it.

A: No! If you stain or paint the underside of your deck, moisture will still enter into the wood from the top, but now the moisture becomes trapped, accelerated rot is the result.

A: No, permits are not required to install low voltage lighting.