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Our Process

Why Design/Build

Our business model is designed for clients who are looking for a professional, trusted company to take care of all their remodeling needs, from design, to selection of materials, to project management.  One company to call, one company to coordinate the entire project, one company to trust.  The design element is such a critical piece to produce the desired results that we all want, and the design process certainly gets our projects off to the right start by preparing our entire team for the job ahead.  Spending time getting to know our clients, their homes, and their project really does produce the best results.

We classify projects in one of four ways:

Replacement Remodels:  Straight forward projects like kitchens, baths, decks, and fireplaces.  Minimal changes, one contract for design and construction

Custom Remodels: These are larger and more complex than replacement jobs, such as additions, whole house remodels, detached garages, kitchens, baths, home theater rooms, and some outdoor living projects.  Custom remodels are characterized by two contracts, conceptual design and construction.    

Interior Design Only:  Billed by the hour, material procurement options are available. 

Insurance Restoration:  Larger insurance claims, process differs due to relationship with insurance carrier.   Often includes additional work unrelated to the insurance claim.  

During the design phase of a remodeling project, clients work directly with one of our designers, selections are made in our Design Center - we have relationships with many local and national vendors. There are three pieces to our design process.


Could also include engineering and architecture

Selection of materials

like cabinetry, fixtures and countertops

Team walkthrough

Our production staff gets to know you, your home, and your project.

Replacement Remodels

Typically includes the following components:

  • the layout remains the same – no walls moved/removed
  • no engineering or architecture needed
  • quality of materials installed is modest, not builder grade and not high-end
  • **higher-end products are an option for replacement jobs
  • minimal flooring and electrical work
  • work area is generally confined to one room

Replacement Remodel Process

  1. Consultation: We typically set up a site visit in your home to get a better understanding of the scope of work, your tastes, and your budget.  After visiting with you, our team meets to determine a projected cost range, including budgets for materials and projected design hours.  Photos/virtual meetings are also an option for this step.
  1. Design/Construction Contract: This contract is signed and includes an estimated cost to complete with a not to exceed limit.  It also includes interior design services with a defined number of design hours (design may not be needed for a replacement deck project).  This contract can be executed electronically.
  1. Commencement of Work: The design process begins, it usually includes site measurements, development of as-built drawings, creation of 3D renderings, selection of materials, and trade-partner walk-throughs.  The final cost is determined; the construction schedule is established, work begins.

Custom Remodels

Typically includes the following components:

  • layout changes are common, location of appliances/fixtures may change
  • walls (load bearing and non-load bearing) may be moved, removed, or built
  • engineering is commonplace, architecture may be needed for additions, detached garages
  • product selections may include higher-end materials
  • flooring repairs or full replacement
  • electrical upgrades
  • neighboring rooms may be impacted/remodeled
  • clients may live on another level of the house or may move out altogether during construction

Custom Remodel Process

  1. Consultation: We meet with you, either at our office or at your home to get a better understanding of your project and budget.  After visiting with you, our team meets to determine a projected cost range and to establish the framework for the design process.  For larger projects like additions and detached garages, a meeting with an architect may be proceed the next step of the process.
  2. Design Agreement: The goal of the design process is to establish the conceptual design and a preliminary budget.  Design could include any of the following: site measurements, engineering, architecture, development of as-built drawings, 3D renderings, CAD drawings, trade partner walk-throughs, and/or primary selections.
  3. Construction Agreement:  When the conceptual design and projected project cost are created, a construction contract is signed.  The design process is then completed by finalizing selections and trade-partner walk-throughs.  The total project cost is determined, the construction schedule is built, and work begins.